RUBIX DRUMS POLICIES

HERE YOU CAN FIND OUR GENERAL SHOP POLICIES. FOR MORE IN-DEPTH INFORMATION ON ANY OF THE BELOW, PLEASE READ OUR FULL T&C OR GET IN TOUCH WITH US

Our couriers take weekends off, so any orders placed before dispatch time on a Friday will leave us the following Monday.

We normally use ground shipping services, in order to keep shipping costs to a minimum, but faster options are available.

Please note that we do our best to denote items on our website that have been previously open and/or displayed in our showroom. Whenever we believe an item doesn't match its online description, we will contact you before posting it to you.

RETURNS

We hold a 14-day no-quibble return guarantee here at Rubix.

We want to make sure that you are picking the right gear for your needs, so our purchases come with a FREE refund guarantee.

Please keep in mind we cannot offer refunds on items that show signs of use and are returned in less than brand-new condition, with all original packaging, therefore THIS IS NOT VALID ON consumables (such as drumsticks, drum heads, etc).

Please read our full T&C's for more info on this, or get in contact with us.

We are unable to accept returns of any custom made items designed to work together as a unique package, such as drums built to a customer’s personal specifications.

Exceptions may only be possible with prior agreement of the vendor, and may be subject to a cancellation and restocking fee of 25% minimum, providing the goods are in original stock condition.

GOODS & WARRANTY

All goods (except used goods) are supplied with at least One Year's Manufacturers Warranty. In the event of any problems simply contact us by email at info@rubixdrums.com, quoting your receipt/order number.

PRICES AND PRICE-MATCHING

All prices on our website are shown in US $s and do not include an local sales taxes, but they will be added at checkout as they apply.

While we try our best to stay on top of market changes, and provide you with the best prices we can, at times you may find items considerably cheaper or more expensive than anywhere else. This may happen for a variety of reasons, and if you find a price you are unsure about, please get in touch with us to discuss it.

Regarding Price-Matching, this is something we are always happy to do for you, whenever possible for us, both in-store and online. Once more, contact us in order to discuss this.

Please keep in mind that, while we make every effort to ensure that all prices and descriptions quoted on our website are correct and accurate, we reserve the right to change prices at any moment, refuse an order, and contact you if there's an error or inaccuracy discovered with regards to the advertised price of the good(s) that you are interested in or have ordered.

RISK

Once we have delivered the goods to your door, you are responsible for them. We will only deliver goods to the address on the order.

From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

If you are a Customer that has purchased an Item internationally and decides to cancels for any reason an order after an order has been place, any transactions fees associated (e.g Paypal fees) will be deducted from any refunds made and will be credited against any future transactions the Customer Makes. 

Prior to purchasing any items above $250 Rubix requires the Customer to contact Rubix Drums direct via email to info@rubixdrums.com in order to give the Purchaser the accurate financial overview of the Order in question. If Rubix has falsely advised via email Rubix is responsible to cover Fees. However Rubix can not be held accountable for any fees associated if any premature orders have been made with out direct contact prior to the purchase date.   

OUR MISSION

Our ultimate goal here at Rubix is to create a community of musicians, and people who love music (and of course drums!)

We aim to provide the best possible customer service, customized to your needs, and we are always here to help with anything you may need.

Whether it's some new gear, recording, hire or other artist services such as bookings, management and visas, don't hesitate to get in touch.